We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

• Place an order from our Web site

• Inquire about our services

• Subscribe to our Email Newsletter

• Register for a workshop

• Participate in a marketing survey, promotion, or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. We will take all reasonable steps to ensure that the personal information that you provide us is protected from misuse and only key personnel are allowed access. No customer information is duplicated anywhere else.

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies".

At JADI BATEK CENTRE, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

• Process and track your order

• Provide the services you request

• Contact you about the status of an order

• At JADI BATEK CENTRE, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

• Send you the Email Newsletter, if requested

• Identify your product and service preferences

• Customize our communications to you

• Improve our merchandise selection and customer service

We contract with other companies to provide certain services, including credit card processing, shipping, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than JADI BATEK CENTRE.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies only when necessary such as for tracking purposes and the cookies we use do not collect personally identifiable information. You can generally set your browser to notify you when you are sent a cookie and to provide you an option of refusing cookies.

Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of JADI BATEK CENTRE and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

To update your customer information (name, address, telephone number and email address), please contact us with following e-mail info@handicraft.com.my. Please be sure to include your email address and full name when contacting us.

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.

For payment details, we use a secured payment system, which is encrypted with SSL-128 bit. This system will transmit your payment details directly to our payment gateway partner, which is an international bank, not to us. We don't keep any payment details.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web. If you are under the age of 13, please do not provide any information about yourself on this website.

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

For questions, comments or assistance, we invite you to contact us. You may email us at info@handicraft.com.my