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FAQ
(Frequent Asked Questions)
- What
happen if I selected an item and put
into the shopping cart but do not
proceed for a period of time?
Merchandise that has been put on the
shopping cart will be reserved for a
period of 4 hours for further
execution by user. After this period,
the merchandise would be taken out
from the cart (quantity be reduced to
0 upon checkout) and be available for
other customers.
- When
will I be billed?
Your credit card will not be billed
until your order is ready to be
shipped out. Please note that
all products are subject to
availability.
- Do
I have a choice in currency payment?
At HandiCraft.com.my, we only transact
in RM Ringgit Malaysia.
- What
if I want to return my product?
Please refer to our
Returns
Policy.
- Is
my privacy protected?
Please
refer to our Privacy
Policy.
- Is
my credit card information secure on
the Internet?
We
work to protect the security of your
information during transmission by
using Secure Sockets Layer (SSL)
software, which encrypts information
you input. As for credit card
information that you entered during
the purchasing process, it would pass
through our site to payment provider
that we used; it is invisible to us.
Please refer to our Privacy
Policy
for more details.
- When
do I expect to receive the
merchandise?
Orders received will be processed
immediately. Estimated delivery time
depends on the destination address. To
calculate the delivery time, we add
the time it takes for your ordered
merchandise to arrive at our warehouse
from our supplier and the time needed
for the delivery agent to deliver to
your designated addresses.
The
following is an estimated time of
delivery
Standard shipping: 5 - 7 business
days.
Please note that we do not deliver to
P.O. Box addresses.
-
Where
do you deliver?
Delivery
of goods are currently limited to
Malaysia and Singapore only.
However, we will continue to
expand our networks to be able to
deliver to more destinations.
-
Will
I will be able to view the total
Shipping Charges when I checkout ?
Yes.
-
How
soon can I expect the goods after I
purchased online ?
The goods will be delivered within 7
days from the date of your order. In
the event that some of the products
that you have purchased run out of
stock, we will contact you to inform
you.
-
How
will the purchased items be delivered
?
Depending on the weight, size and
location of delivery, we will use
courier services or our delivery van
or third party transport services to
deliver your goods.
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